I keep running into business that get extended warranties and service contracts and don't manage them properly.

When you get a new service (be it hardware, software or service), calendar the start and expiration dates, contract information and involved parties in the project.

1. Calendar one month before the contract expires to evaluate if you will continue as is, renegotiate rates or evaluate moving to another platform.
2. Depending on the importance of the project, calendar every 3, 6, 9 1yr to have someone look at the project status. Note if there are any service issues and contact the provider to get the issue(s) resolved. Work the contract! Get what you pay for.
3. Document ANY issues and be sure to address them at least one month before the contract expires. This will help with cost analysis.

No, we don't offer Service Contracts. I have yet to see one that benefits the customer, so I won't do it. Taking money and not providing a tangible return just grates me. If there is a problem, we are there. Sometimes we may have to work out some scheduling, but ALL of our clients are taken care of. No additional cost for the service. 7x24 if there is a problem with one of our managed sites, we are available as needed.

Tags: Service Contract, Warranty Repair, ost Savings, System Management, System Administration, Auditing, IT Tips, Helpful Hint