Billing, Demarcation, Billing Policies, Client Termination
Policy Changes
26/05/10 13:05 Filed in: Work
It looks like I need to change the wording on our labor rates page. I used the term "demarcation" which found its way into my vocabulary during my sailor years. The new wording should be less controversial.
http://www.datajockeys.net/labor_rates.html
Please note an internal policy change. My wife hates it when I bring this topic up to the public, but it needs to be addressed. If by poting this it helps other IT providers, all the better.
In the past we have taken the position of distancing ourselves from undesirable clients, hoping the relationship would just desolv on its own. This has caused all sorts of friction on both sides. I admit my lack of knowledge in ending business relationships. Frankly, I hope never to get proficient at it.
Our new policy is to communicate directly to the principles involved and explain the reasoning behind our decision. The conversation will be frank and final.
Please don't think that Datajockeys has gone prima donna. We have only had to terminate relations about 5 times in 10 years. Either it was for lack of timely of full payment, an abusive client, or the client requested that we perform work outside of our ethic base.
http://www.datajockeys.net/labor_rates.html
Please note an internal policy change. My wife hates it when I bring this topic up to the public, but it needs to be addressed. If by poting this it helps other IT providers, all the better.
In the past we have taken the position of distancing ourselves from undesirable clients, hoping the relationship would just desolv on its own. This has caused all sorts of friction on both sides. I admit my lack of knowledge in ending business relationships. Frankly, I hope never to get proficient at it.
Our new policy is to communicate directly to the principles involved and explain the reasoning behind our decision. The conversation will be frank and final.
Please don't think that Datajockeys has gone prima donna. We have only had to terminate relations about 5 times in 10 years. Either it was for lack of timely of full payment, an abusive client, or the client requested that we perform work outside of our ethic base.